Refund and Returns Policy

Overview

Our refund and returns policy lasts 90 days. If 90 days have passed since your purchase, we can’t offer you a full refund or exchange.

Items that have an extended warranty such as the stun guns will be honored as stated by the warranty.

 

Additional non-returnable items:

• Gift cards
• Downloadable software products

Please do not send your purchase back to the manufacturer.

You must have an RMA# You can get these by E-Mailing us at david@bsafetoday.com

This number must be written on the shipping box when returning.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

REFUNDS:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at david@bsafetoday.com

Exchanges

We will gladly exchange your defective item with the same or similar item with the same price range. If you want another item please e-mail us at david@basfetoday.com and let us know.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

B Safe Technology

RMA # Put your Return Authorization number here!

1867 Caravan Trail #105

Jacksonville, FL 32216

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at bavid@bsafetoday.com for additional questions related to refunds and returns.